Cookie Statement
Last modified: November 7, 2023
Effective date: September 04, 2023
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Data transfer policy
1
Cookies
1.1
We comply with the General Data Protection Regulation (the "Relevant Legislation")
1.1
We comply with the General Data Protection Regulation (the "Relevant Legislation")
1
PRIVACY POLICY Euro Battery Group and its affiliates
1.1
If you are younger than sixteen years old, you cannot use our Website, Services and App without the
permission of your parents or legal guardian.
Personal Data
To offer our Website, Services and App we process Personal Data and Non Personal Data. "Personal Data"
means any information relating to an identified or identifiable natural person as defined in the Relevant
Legislation. “Non- Personal Data” is information that is anonymous, aggregate, de-identified, or otherwise
does not reveal your identity.
Lawful basis
We can collect and process your data at various moments, for example when you visit our Website, create
an account via our Website for example for making a purchase, use our Services, install and use our App or
Rides feature, or when you contact us. The lawful basis for our processing can be:
the necessity to carry out the agreement between you and us,
compliance with legal obligations,
your consent,
our legitimate interests or the legitimate interests of a third party,
a legal requirement to share Personal Data.
What data do we collect and process and how do we use your data?
When you use our Platform, we need the following contact data. We need these data for your interactions
with VanMoof via digital/electronic tools such as e-mail or telephone; for example to process your order
efficiently and correctly, to connect you to your bike, for pre and post sale services, for the use of your
account, to improve our services, for marketing purposes, and for any other business/commercial
purposes:
Your name
Your address
Your residence
Your phone number
Your e-mail address
Your IP-address
Your payment details
Your shipping address
Your username and password
Your reference number
For some orders (for example, for our B2B partners) we also need:
Company name
Date of birth
IBAN number
We may also collect and process the following Non-Personal Data if you use our Platform:
The type of your browser
The operating system that you use
The internet service provider
Website behaviour
We may also collect and process the following Non-Personal Data if you use our App. We use these data
to provide support and improve our services:
Operating system & version
Type of Device
App version
Firmware version
Bike settings, e.g. Speed Limit, Total distance, Battery Level.
After your explicit consent, you allow the App to collect and process Non-personal Bike event data from
your bicycle, e.g. Distance, Speed, Battery level, Boost Behaviour, when you are using our Rides feature.
We use these data to execute the feature, provide support, improve our services and products and for
marketing purposes. The App does not share the Bike event data with third parties.
After your explicit consent, you allow the App to access Bluetooth and GPS data (each also called location
data). The App allows you to use Bluetooth data locally on your telephone. The App does not share the
location data with third parties. VanMoof does not collect the location data on its servers, nor uses or
shares it.
After your explicit consent, you allow the App or the Bike, or both, to use location data for explicitly
specified features. The App does not share the location data with third parties. VanMoof collects the
location data on its servers and uses it for the execution of the feature.
Market research
We may ask you to participate in market research. In that case, we shall use your data for that market
research. We use that statistical data pseudonymised for MA Micro Limited We do not sell, trade or share
your answers with others or make them publicly available. In addition, your answers are not connected to
your e-mail address.
Newsletter
MA Micro Limited offers newsletters. That way, you are fully informed of (discount)offers and other news.
We use a double opt-in system to be sure of your permission. This means that you verify your permission
for any new confirmation. We ask you for this verification via an e-mail that we send to the address you
have given us. Every time we send you a newsletter you have the possibility to unsubscribe from the
newsletter.
Security
We observe reasonable procedures to prevent unauthorised access to, and the misuse of, Personal Data.
We use appropriate business systems and procedures to protect and safeguard the Personal Data you
give us. We also use security procedures and technical and physical restrictions for accessing and using
the Personal Data on our servers. Only authorized personnel are permitted to access Personal Data in the
course of their work.
How long do we store your Personal Data?
We will not retain your Personal Data longer than is legally allowed, and only as long as is necessary to
enable you to use our Platform, including maintaining the online user account if created), to comply with
applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our
business, including to detect and prevent fraud or other illegal activities. All Personal Data we retain will be
subject to this Privacy Policy.
With whom do we share your Personal Data?
Processors and other business partners
We may share your Personal Data with Processors, within the meaning of the Relevant Legislation. We
may also share Personal Data with third parties who are not processors, as per contractual obligation, for
example, other Controllers who provide services connected to the use of our Platform. With these parties,
we make clear agreements about the use and protection of Personal Data. We may share your Personal
Data for example with IT service providers, marketing analytics, advertising platforms, payment platforms,
cloud based data warehousing, lease companies and consumer review platforms. They will, for example,
store and visualize data, process transactions, and perform marketing activities.
Others, for legal reasons
We may also share data with VanMoof affiliates, subsidiaries, and partners, for legal reasons or in
connection with claims or disputes. We may also share Personal Data if we believe it is required by
applicable law, regulation, operating license or agreement, legal process or governmental request, or
where the disclosure is otherwise appropriate due to safety or similar concerns.
Others, with your consent
We may ask for your voluntary participation in online or offline communication about VanMoof, for
marketing or informational purposes.
Transfer
The Personal Data that we collect from you is stored within the European Economic Area (“EEA”), but may
also be transferred to and processed in a country outside of the EEA. Any such transfer of your Personal
Data will be carried out in compliance with applicable laws.
Links
You may find advertising or other content on our Website that link to other websites. We do not control the
content on these websites and are not responsible for the content or the privacy protection of these
websites. We advise you to read the privacy policies of those websites.
Cookies
VanMoof uses client-side browser storage like cookies. Cookies are text files that your device or browser
stores when you visit our website. VanMoof can also use techniques similar to cookies, such as tracking
pixels, flash cookies, Java scripts, tags and web beacons. We classify all these techniques under the term
Cookies.
Cookies are used to send data from a server to your device or browser for the purpose of being stored. On
a subsequent visit, this data is sent back to the server. This way the server can recognize your device or
browser.
We use the Facebook pixel, Twitter pixel, LinkedIn pixel and Google AdWords Remarketing pixel in order to
measure the conversion of our advertisements on social media. For general website analytics, we use
Google Analytics. We use widgets of Spotify, SoundCloud, Instagram, Twitter, LinkedIn, YouTube, Vimeo
and Google Maps to enrich job posts.
Cookies can be essential for the operation of our Website, make sure that you can visit our Website safely
and track bugs and errors at our Website. We may use cookies to improve your user experience on our
Website.
By storing cookies we make sure that, for example:
your items are kept in the shopping cart
you are logged in and be able to shop without hindrance
you shop safely at MA Micro Limited
the Website works efficiently
we can test improvements
we can advise you based on your former views and/or purchases
you receive complete local information
You can change your cookie settings in your browser if you don't want cookies to be sent to your device.
Please note that some Website features or services of our Website may not function properly without
cookies.
Your rights under GDPR
You have the following rights:
You may request access to the Personal Data we process about you;
You may request us to correct, update, shield or delete your personal information in our records;
You may request a copy of the Personal Data we have processed about you. We can - on your
request - send this copy to another party, so you don't have to send the Personal Data yourself;
You may file a complaint against processing your Personal Data;
You may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
if you are under the impression that we process your data unlawfully;
You may always withdraw your consent to process your Personal Data. In that case, we will no
longer process your Personal Data for the purpose for which consent is necessary.
Should you have further questions regarding this privacy policy, please contact us via the information
below.
Update to this notice
We may occasionally update this notice. If we make significant changes, we will notify users in advance of
the changes through the Platform or through other means, such as e-mail. We encourage users to
periodically review this notice for the latest information on our privacy practices.
After such notice, the use of our services by users in countries outside the European Union will be
understood as consent to the updates to the extent permitted by law.
Contact information
